Our return policy has a duration of 30 days. If it's been more than 30 days since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must still be sealed and in the same condition as it was. you received, including the original packaging. We do not accept returns for products that have been damaged during transport to the customer, for which we take no responsibility. Our shipping packages are crushproof and sealed with the utmost care, but we cannot guarantee that they will not be damaged in transit. A receipt or proof of purchase is required to complete the return.
Except in exceptional cases, the return cannot be applied to promotional items.
Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. We will also notify you of the approval or rejection of the refund.
If approved, the refund will be processed and automatically credited back to your credit card or payment method used, approximately within 10 working days.
To return the product, you must send the product to: Acqualaï, Via Manini 51, 26100 Cremona, Italy. You will be responsible for the shipping costs for returning your item. Shipping charges are non-refundable.